THE AFFILIATE CONNECTIONGFG gives its affiliates access to an established technology framework and a coordinated relationship with Synergy.
Meet Georgetown Financial GroupTHE GFG AFFILIATE PROGRAM
Your clients.
Your focus.
Our technology
expertise.
A professionally managed IT environment for GFG affiliates, supported by Synergy. Spend more time with clients while we take care of the technology behind your business.
Managed IT. Human support. Stronger security awareness.
MORE TIME FOR THE WORK THAT MATTERS
A mature IT team.
Already in your corner.
Already in your corner.
One coordinated support relationship.
24-hourmonitoring of supported systems
9 am – 6 pm ETlocally staffed help desk, Mon–Fri*
Since 1995helping businesses work better
THE ADVANTAGE
Run your business.
We’ll help keep it running.
Plug into an established technology framework without building and managing an IT department of your own.
Through GFG’s affiliate program, Synergy brings together proactive technology management, direct help desk access, security awareness and ongoing technical guidance. Your support team gets to know your environment and maintains that knowledge as your business evolves.
Predictable, ongoing supportTechnology and security working togetherLess day-to-day administration for your team
EXPLORE THE PROGRAM
Two programs.
One supported environment.
Select a program, then explore the services behind it.
SYNERGY NETWORK ASSURANCE PROGRAM
The capabilities of a mature IT department.
A fixed-fee managed service covering user and infrastructure support, with proactive monitoring, maintenance and technical guidance built into the relationship.
THE HUMAN SIDE OF CYBERSECURITY
Better habits. A more aware team.
A fully managed awareness program. Synergy handles testing, training, campaign administration and reporting, so your team doesn’t need to run the program internally.
*Help desk hours exclude holidays. Monitoring runs around the clock; staffed support is available during the hours shown above.
A RELATIONSHIP BUILT AROUND YOUR ENVIRONMENT
We get to know your business.
Before you need to call.
From onboarding to everyday support, your team has a clear path forward.
THE PEOPLE BEHIND YOUR TECHNOLOGY
A GFG program.
Synergy expertise.
An established affiliate framework, backed by a team that understands business technology.
THE AFFILIATE CONNECTION
YOUR TECHNOLOGY TEAMSynergy has helped organizations improve business operations through technology since 1995, with expertise spanning Microsoft 365, SharePoint, Teams, AI and cloud solutions.
Get to know SynergyA FEW THINGS YOU MAY BE WONDERING
Good questions.
Clear answers.
What’s the difference between SNAP and SNAP Aware?
SNAP manages and supports the technology environment, including users, devices, monitoring and maintenance. SNAP Aware focuses on people: security-awareness training, simulated social-engineering attacks, testing and reporting. Together, they address both the technical and human sides of your environment.
When can my team reach the help desk?
The locally staffed help desk is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding holidays. Users can request assistance by phone, email or web. Supported systems are monitored 24 hours a day; this is separate from staffed help desk availability.
How are support requests handled?
Requests are logged and tracked through Synergy’s help desk process, prioritized according to the applicable service level, and escalated to the appropriate technical resource as needed. Remote support is used when it offers the fastest resolution, with onsite assistance when appropriate.
What happens during onboarding?
Synergy works with GFG and affiliate stakeholders to establish documentation covering the technology environment, applications, relevant accounts, backups, maintenance, recovery information, cybersecurity practices and key vendors. This gives the support team context before issues arise.
Are migrations and hardware refreshes included?
Ongoing break/fix support is handled through the managed relationship. Larger initiatives, such as migrations, hardware refreshes and other technology projects, are identified, planned and scoped separately when needed.
Who runs the security-awareness program?
Synergy configures and administers SNAP Aware, initiates testing and training, manages campaigns and develops stakeholder reporting. Reports can cover participation, individual and group performance, simulated-phishing results, risk trends and benchmarking.
How does the program support our cybersecurity requirements?
The program supports the environment through technology maintenance, managed endpoint protection, awareness training and reporting. The offering also includes assistance with cybersecurity questionnaires and assessments, and breach-response support. The requirements and scope relevant to your organization can be discussed with GFG and Synergy.
How do we explore fit, scope and pricing?
Start a conversation with your GFG contact or Synergy about your users, systems, current support arrangements and upcoming needs. SNAP is structured as a fixed-fee managed service; the scope and commercial terms for your organization are established through that conversation.
YOUR NEXT CHAPTER, SUPPORTED
Let’s put your focus
back on your clients.
Talk with your GFG contact or Synergy about bringing your organization into the program.